Adoption Coordinator
Job Description: Adoption Coordinator
Classification: Full Time or Part Time - Non-Exempt
Salary Range: $16.50-$18.50/hour
Reports to: Adoption Manager
Summary/Objective: We are saving so many lives that we need more help especially during our weekend hours. Overall,the hours and days can be fairly flexible, but the minimum requirement is working at least 6 hours a day on Saturday and Sunday. After December, we can review the schedule / need and consider one weekend day per week.
It is the responsibility of the adoption coordinator to find good homes for dogs and cats at the shelter and at off-site adoption events while creating a positive experience for prospective adopters. Other primary responsibilities including interacting with co-workers, data entry, and cleaning public areas. All animals (and humans) must be treated humanely and with compassion.
We practice fear free handling, and support open adoptions.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Complete adoptions – Following the policies and procedures of RAL
Educate owners about proper pet care
Communicate information in pet files to adopters, including medical information
Welcome visitors, potential adopters and adopters
Answer telephone calls, return messages and log communications
Train, manage, and coach the volunteer adoption counselors to ensure the adoption workflow is efficient and RAL policies and procedures are followed
Prepare adoption folders/complete contracts
Assist with the preparation of pet Bios
Communicate and coordinate with pet foster parents
Perform post-adoption follow-up calls
Maintain adoption records and statistics in PetPoint
Assist in the promotion of pets on the website and with photos of adoptable pets
Maintain cat and dog signage and information boards in the shelter
Other duties as assigned
Competencies:
Initiative.
Time Management.
Decision Making.
Communication- oral and written
Organization Skills
Animal behavior and Fear Free handling.
Supervisory Responsibility: None
Work Environment: The shelter is a high-noise area and the coordinator will be exposed to cleaning chemicals, fumes, dust, and animal urine and feces. Potential for exposure to animal bites and scratches. Interact with the public in person and over the phone.
Physical Demands: The Adoption Coordinator is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
This position requires the ability to occasionally lift and carry up to 25 pounds.
Position Type/Expected Hours of Work: This is a full-time or part time position, and hours of work and days are Saturday / Sunday with a half to one-hour (unpaid) lunch. Regular predictable reliable attendance is an essential function of this position.
Travel: No Travel is expected for this position.
Required Education & Experience:
21 years of age
Valid Driver's License
High School diploma or GED
1 year of customer service or animal handling experience
Technologically proficient
Preferred Education & Experience:
Associate’s Degree
Fear Free Certified
Animal handling / behavior knowledge / experience
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you are interested in this position, please send your cover letter and resume to anne@ral.org. No phone calls, please.
